Central Ops Manager

Responsibilities

• Lead and coordinate daily central operations for the Berlin fleet to ensure high availability and safety.
• Manage and optimize processes for battery swaps, charging hubs, maintenance, repairs, and vehicle redistribution.
• Supervise and develop operational staff and field teams, including mechanics and logistics partners.
• Monitor operational KPIs such as uptime, incident rates, and turnaround times to drive data-driven improvements.
• Collaborate with dispatch, customer support, and engineering teams to resolve service incidents and improve usability.
• Coordinate with external vendors and repair shops to ensure service level adherence.
• Own inventory management for spare parts, tools, and consumables.
• Develop health and safety protocols and incident reporting in compliance with local regulations.

Requirements

• 3–6 years of experience in operations, logistics, or fleet management, ideally in micromobility or urban logistics.
• Proven experience in people management, leading distributed field teams or contractors.
• Strong analytical skills with proficiency in Excel, Google Sheets, or BI tools.
• Hands-on knowledge of vehicle maintenance, battery handling, and safety practices.
• Fluency in English; German proficiency is a plus.
• Valid driving licence and ability to work on-site in Berlin.

Benefits

• Competitive salary and performance-related bonus.
• Mobility allowance, pension contribution, and public transport support.
• Opportunities for professional development and growth into senior leadership roles.
• Inclusive and diverse workplace culture focused on sustainability.

About the Company

Workster is recruiting for a fast-growing e-bike and micromobility operator in Berlin. The company is dedicated to scaling safe, reliable, and sustainable mobility services across the city through urban innovation.