Center Deputy Director

Responsibilities

• Manage activities of staff involved in resolving public assistance client appeals
• Oversee application and recertification processes to ensure eligibility rule compliance
• Assist the Director in managing various program components including call centers and specialized job centers
• Determine training needs and oversee development of training curriculum
• Supervise implementation of Welfare Reform initiatives and employment support
• Conduct management audits to ensure adherence to Federal, State, and Agency regulations
• Oversee referrals to the Office of Child Support Enforcement and other outside agencies
• Monitor the Fair Hearing process and ensure timely compliance with decisions
• Manage accuracy and timelines of data entered into centralized computer systems

Requirements

• Baccalaureate degree plus four years of related experience, including 18 months in a supervisory capacity; OR
• High school diploma plus eight years of related experience, including 18 months in a supervisory capacity; OR
• Equivalent combination of education and experience
• Must have at least 18 months of experience in a supervisory or managerial capacity

About the Company

The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential programs such as SNAP, childcare, and job training.