CAU Case Navigator

Responsibilities

• Provide high quality customer support in adherence to agency principles of respect, trust, empathy, and accountability
• Work with leadership to identify and implement process improvements using data
• Examine and approve CAU amendment types including Acknowledgements of Parentage and Transgender amendments
• Function as case navigator providing clear instructions and guidance to customers
• Approve completed customer applications as a designated Deputy City Registrar
• Review financial reconciliation accounts and ensure daily submission
• Manage secure area for security paper and reconcile usage
• Test IT system fixes and report outcomes to leadership
• Create tickets and report IT issues impacting productivity
• Resolve customer application issues using professional judgment and Health Code
• Provide customer support in the lobby, including window or podium assistance
• Present complicated cases at monthly review meetings to identify best practices
• Support response activities during emergencies such as storms or pandemics

Requirements

• Baccalaureate degree and 3 years of progressive clerical/administrative experience (including 1 year of supervisory experience)
• OR Associate degree and 4 years of progressive clerical/administrative experience (including 1 year of supervisory experience)
• OR High school diploma and 5 years of progressive clerical/administrative experience (including 1 year of supervisory experience)
• Must be a permanent employee in the title or reachable on the Principal Administrative Associate Civil Service list

About the Company

The New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC residents through various public health initiatives and scientific advancements.