Casino Telemarketing Specialist

Responsibilities

• Conduct 75+ outbound calls daily to targeted casino guests to drive room reservations and revenue
• Meet or exceed established sales, productivity, and conversion targets
• Build and maintain personalized one-on-one guest relationships to drive repeat business
• Promote casino promotions, events, and programs to qualified guests
• Handle guest concerns professionally and provide efficient service recovery
• Coordinate guest reservations, transportation, and accommodations

Requirements

• High school diploma or equivalent
• Minimum of two years of experience in casino operations, telemarketing/sales, or hospitality
• Must be 21 years of age or older
• Must possess a Nevada Gaming Control Board Registration and an Alcohol Awareness Card
• Fluent in English (written and verbal) with professional email communication skills
• Proficiency in Microsoft Outlook, Word, and Excel

Preferred Qualifications

• Familiarity with Patron Management, Opera, and Empower CM systems
• Additional language skills

About the Company

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We provide luxury hospitality experiences and are dedicated to excellence in service and guest satisfaction.