Caseworker, Transitional Housing

Responsibilities

• Conduct resident orientations and review facility rules, rights, and responsibilities
• Develop and monitor Personal Development Plans (PDP) to help residents achieve personal goals
• Perform initial needs assessments and establish referrals to medical, mental health, and legal services
• Provide hands-on training, coaching, and life skills support to residents
• Supervise resident interactions and respond to inquiries within policy frameworks
• Maintain accurate files, statistical records, and resident confidentiality
• Assist with the intake and departure processes, including managing resident rent protocols
• Respond to emergencies and assist residents during physical, mental, or emotional crises

Requirements

• Completion of a formal post-secondary or college program (minimum two academic years)
• Certification in Addictions and/or Mental Health issues
• Current First Aid/CPR certification
• Non-Violent Crisis Intervention certification (or willingness to be trained)
• WHMIS 2015 and FOODSAFE Level 1 certification
• Proficiency in Microsoft Word, Outlook, and Excel
• Criminal Record Review Act clearance for working with vulnerable adults
• Fluent spoken and written English

Preferred Qualifications

• Minimum of two years of experience working with individuals experiencing homelessness or at risk of homelessness in a residential setting

Benefits

• Health and dental benefits
• Paid vacation and sick time
• RRSP opportunities
• Opportunities for continuous learning and career advancement

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need across Canada and Bermuda for more than 130 years. We provide essential services including food, clothing, and shelter, while supporting those facing unemployment, addiction, and family challenges. We are committed to a culture of hope, service, dignity, and stewardship.