Case Worker

Responsibilities

• Provide integrated case management services through the Pathway of Hope initiative, supporting participants in reaching goals and building hope.
• Perform all aspects of the case management process, including selection, intake, assessment, goal planning, action, transition, and follow-up.
• Meet with participants in person, via video conferencing, or in community settings such as homes or public spaces.
• Collaborate with interdisciplinary teams, including spiritual care representatives and volunteers, to provide holistic support.
• Maintain accurate and timely records, including detailed case notes and service statistics.
• Network with community agencies and service providers to facilitate referrals and access to resources.
• Support ministry unit integration by promoting opportunities for volunteers and corps members to engage with families.

Requirements

• 2-year Community College Diploma in a human services field (e.g., Social Services Worker).
• Minimum of 2 years of related casework experience, including documentation and community outreach.
• Valid driver's licence and access to a reliable vehicle for travel between service locations.
• Proficiency in Microsoft Office and ability to perform accurate data entry.
• Ability to undergo a vulnerable sector screening and background checks.
• Strong interpersonal, written, and verbal communication skills.

Preferred Qualifications

• University degree in a relevant field, such as a Bachelor of Social Work or a Bachelor of Arts in Social Services.
• Experience in community development or program facilitation.
• Certifications in First Aid/CPR and Non-Violent Crisis Intervention.

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide essential necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are committed to a mission of hope, service, dignity, and stewardship.