Case Worker

Responsibilities

• Provide targeted psychosocial support and trauma-informed care to young people aged 16–25 experiencing homelessness.
• Deliver holistic, strengths-based case management, including assessment, goal planning, and safety planning.
• Conduct intake and eligibility assessments for accommodation and various support services.
• Support young people in crisis and transitional accommodation through daily living support and skills development.
• Provide outreach support to young people living independently, couch-surfing, or in unstable housing.
• Facilitate referrals and advocacy by connecting clients with housing, education, employment, and mental health services.
• Maintain high-quality case records, reports, and risk documentation in alignment with organizational standards.

Requirements

• Relevant qualifications in Youth Work, Community Services, Social Welfare, Social Science, or a related field.
• Experience supporting young people experiencing homelessness, instability, or complex needs.
• Strong understanding of child protection and mandatory reporting requirements.
• Ability to work collaboratively within a multidisciplinary team and maintain professional boundaries.
• Current First Aid & CPR Certificate.
• Full driver's licence with no restrictions.
• Ability to work standard hours of Monday to Friday, 12 pm–8 pm.

Benefits

• Base salary of $78,189.13 plus superannuation.
• Not-for-profit salary packaging to reduce your taxable income.
• Free external, confidential counselling and access to chaplaincy support.
• Extra leave opportunities, including an additional public holiday and an extra annual leave day on your work anniversary.
• Meaningful, rewarding work that makes a tangible difference in the community.

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness crisis services, social housing, and innovative support services to tackle the root causes of disadvantage.