Case Manager Supervisor

Responsibilities

• Supervise, coach, and support SSVF Case Managers to ensure high-quality service delivery and achievement of program goals
• Review and approve Temporary Financial Assistance (TFA) requests to ensure eligibility, accuracy, and compliance with SSVF regulations
• Conduct regular case file reviews to ensure documentation is complete, accurate, and audit-ready
• Monitor compliance with SSVF regulations, policies, and reporting requirements
• Provide guidance on case planning, service coordination, and participant problem-solving
• Track staff performance and support onboarding and ongoing training for Case Managers
• Communicate program performance, compliance risks, and trends to the SSVF Program Manager

Requirements

• Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, or a related field
• 4+ years of experience in case management, housing stabilization, or Veteran-serving programs
• 2+ years of experience in a supervisory, lead, or senior case management role
• Experience reviewing, approving, and monitoring Temporary Financial Assistance (TFA) requests
• Proficiency with HMIS and other case management or data tracking systems
• Strong understanding of documentation standards and audit readiness

Preferred Qualifications

• Master’s degree in Social Work (MSW) or a related field
• Experience working directly with Veterans and VA-funded programs
• Demonstrated working knowledge of SSVF program requirements
• Familiarity with fair housing laws and housing stabilization practices
• Training or certification in trauma-informed care or motivational interviewing
• Bilingual or multilingual abilities

Benefits

• Free Health, Dental, & Vision (50% of coverage paid for dependents)
• Affordable Chiropractic and Acupuncture benefits
• 19 Paid Holidays and 15 Vacation Days (with annual increase)
• Retirement Plan with a match
• Paid Training and Professional Development Allowance
• Paid Parental Leave and 10-year anniversary sabbatical
• Flexible Spending Accounts and Discounted Pet Insurance

About the Company

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve seven counties in the Bay Area, dedicated to ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.