Case Manager

Responsibilities

• Receive and respond to resident referrals, conducting assessments using the Risk Assessment Management Framework
• Develop holistic, strengths-based, and culturally appropriate case management plans using SMART goals
• Coordinate referrals to relevant support services and facilitate case conferences with stakeholders
• Build respectful, professional relationships with residents and maintain strong boundaries
• Respond to complex cases and emergencies, supporting individuals and families through crisis and transitions
• Maintain accurate, up-to-date records and documentation in line with organizational policies
• Demonstrate child-safe practice and adhere to all relevant legislation and proactive risk reporting

Requirements

• Two years of experience in Human Services, or a relevant degree with substantial equivalent experience
• Demonstrated experience applying the Risk Assessment Management Framework in a support role
• Cultural competency and experience working respectfully with Aboriginal and Torres Strait Islander peoples
• Knowledge of issues contributing to homelessness, such as family violence, mental ill health, and substance use
• Strong communication, engagement, and time management skills
• IT proficiency, including Microsoft Office and case note writing
• Full driver licence with no restrictions
• Ability to pass a national police history check and obtain a clearance to work with children/vulnerable people

Benefits

• Not-for-profit salary packaging to reduce your taxable income
• Rewarding work making a meaningful difference in the community
• Free external, confidential counselling and access to chaplaincy support
• Opportunities for volunteering and professional growth
• Extra leave, including Mission Australia Thank You Day and Work Anniversary Day off
• Option to purchase additional annual leave

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness crisis prevention, social housing, and innovative support services to tackle the root causes of disadvantage.