Case Manager

Responsibilities

• Provide trauma-informed, culturally safe, non-clinical psychosocial support to children and young people experiencing family and domestic violence
• Deliver end-to-end case management, including intake, assessment, and the development of holistic, strength-based case plans
• Maintain an active caseload of approximately 15–20 clients, providing one-to-one support and regular progress reviews
• Conduct home visits, office-based appointments, and community outreach to ensure client safety and wellbeing
• Provide advocacy and practical assistance with housing, Centrelink, and Medicare applications
• Maintain accurate, timely, and confidential client records and documentation in line with legislative requirements

Requirements

• Cert IV in Social Work, Social Welfare, Youth Work, Community Services, or a related discipline (or equivalent experience)
• Minimum of one year of experience in family and domestic violence, youth work, or community-based case management
• Strong understanding of trauma-informed care, child and adolescent development, and safe practices
• Demonstrated knowledge of Aboriginal cultures, communities, and protocols
• Well-developed communication and interpersonal skills, with the ability to engage diverse audiences
• First Aid & CPR Certificate
• Full driver licence with no restrictions

Benefits

• Not-for-profit salary packaging to reduce your taxable income
• 5 weeks of annual leave and additional personal/carer leave
• Pilbara Remote Benefits including a $1,000 annual cost of living allowance and rental assistance of up to $200 per week
• Relocation allowance of $1,500 to assist with moving to the area
• Access to free external, confidential counselling and chaplaincy support
• Professional development opportunities and mentoring

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness prevention, social housing, and innovative support services to tackle the root causes of disadvantage.