Case Manager

Responsibilities

• Deliver intensive, strengths-based case management to families with complex needs
• Conduct home visits and provide outreach-based support to engage families directly
• Undertake comprehensive assessments and develop tailored case plans
• Support parents to strengthen parenting capacity and improve family functioning
• Identify and respond to risks relating to child safety and wellbeing
• Coordinate with internal and external services to deliver integrated support
• Maintain accurate case notes, reports, and compliance documentation
• Work flexibly, including occasional after-hours support

Requirements

• Qualification in Social Work, Psychology, Welfare, Community Services, or a similar field
• Demonstrated experience in case management, specifically with families and children
• Knowledge of domestic violence, mental health, and child development
• Ability to engage hard-to-reach families and build trust
• Excellent communication, documentation, and stakeholder management skills
• Current driver's licence and willingness to travel
• Current First Aid Certificate

Benefits

• Competitive salary of $90,188 FTE per year plus superannuation
• Not-for-profit salary packaging to reduce your taxable income
• Free external, confidential counselling and access to chaplaincy support
• Extra leave, including Mission Australia Thank You Day and Work Anniversary Day off
• Opportunities to purchase additional annual leave and participate in volunteering

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness prevention, social housing, and innovative support services to tackle the root causes of disadvantage.