Case Manager II

Responsibilities

• Support survivors of domestic violence and Permanent Supportive Housing participants through intake, assessment, and personalized care planning.
• Screen prospective participants for eligibility and conduct comprehensive assessments using HMIS, VI-SPDAT, and Housing Retention tools.
• Develop, implement, and monitor individualized case plans to help participants achieve self-sustainability and housing stability.
• Maintain a caseload of up to 25 households, providing regular contact and connecting participants to community resources, financial management tools, and public benefits.
• Perform frequent home visits and provide post-placement support to document housing status at various intervals.
• Ensure accurate and timely data entry into the HMIS system, maintaining all case files in compliance with agency and confidentiality standards.
• Participate in internal and external case coordination meetings and stay current on best practices in social services and housing.

Requirements

• Bachelor's degree in social services or a related area (an Associate's degree with relevant experience will be considered).
• Experience working with vulnerable populations, including domestic violence survivors.
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word, and Excel).
• Valid California driver license, a reliable personal vehicle, and current personal auto insurance.
• Ability to pass a criminal background check and provide TB test clearance.
• Ability to work flexible hours occasionally to accommodate participant needs.

Preferred Qualifications

• Bilingual skills.
• Experience with trauma-informed care, harm reduction approaches, and motivational interviewing.
• Knowledge of mental health and substance abuse intervention strategies.

Benefits

• 18 days of Paid Time Off and 15 paid holidays (including your birthday).
• 100% paid medical, dental, and vision insurance for employees; 50% for dependents.
• 100% paid Group Term Life, Accidental Death & Dismemberment, and Long-term disability insurance.
• 403b retirement plan with company matching contribution.
• Up to $3,000 annual education reimbursement.
• Pet insurance, Employee Assistance Program, and a discount marketplace.

About the Company

SHELTER, Inc. is a community-based non-profit dedicated to helping families re-establish homes and gain the skills needed to thrive. Since 1986, we have operated across Contra Costa, Solano, Sacramento, and Marin counties, helping thousands of individuals secure and maintain stable housing.