Case Manager I

Responsibilities

• Screen prospective participants by verifying income, documentation, and eligibility.
• Conduct comprehensive assessments (HMIS, VI-SPDAT) to evaluate participant strengths and risks.
• Develop participant-driven care plans and establish long-term stability goals.
• Provide financial coaching, including budgeting, tax filing assistance, and credit repair.
• Link participants to internal programs and external community resources.
• Maintain a caseload of approximately 20 households, facilitating case conferences and acting as a liaison.
• Manage case closures and exits following all agency and adverse action protocols.
• Maintain up-to-date service data in the HMIS system and ensure case files are completed within 24 hours of interaction.

Requirements

• 1+ years of experience working with low-income or homeless populations.
• Proficient in Microsoft Office Suite (Outlook, Word, and Excel).
• Experience working in diverse settings with various stakeholders and personalities.
• Valid California driver license, reliable personal vehicle, and current personal auto insurance.
• Ability to pass a criminal background check and provide TB test clearance.

Preferred Qualifications

• Associate's or Bachelor's degree.

Benefits

• 18 days of Paid Time Off and 15 paid holidays (including your birthday).
• 100% paid medical, dental, and vision insurance for employees.
• 100% paid Group Term Life, AD&D, and Long-term disability insurance.
• 403b retirement plan with company matching contribution.
• Up to $3,000 annual tuition reimbursement.
• Pet insurance, Employee Assistance Program, and a Discount Marketplace.

About the Company

SHELTER, Inc. is a community-based non-profit dedicated to helping families and individuals re-establish homes and gain the skills needed to thrive. Operating across several California counties, we believe a safe home is a right and work tirelessly to provide the resources necessary for lasting stability.