Case Manager

Responsibilities

• Administer student of concern reports and manage case progression and completion of action plans
• Oversee weekly Care Team meetings to address student needs and coordinate response plans
• Provide crisis intervention for students with immediate needs such as food, shelter, or financial aid
• Maintain comprehensive records and oversee the record-keeping process for students in distress
• Act as a primary resource for students, faculty, and staff regarding student of concern policies
• Develop and present workshops and training programs for university staff and faculty
• Assist in the management of cases within the Maxient system
• Perform general office duties including scheduling, correspondence, and customer service

Requirements

• Bachelor's degree in Social Work, Education, Counseling, Psychology, or a related field
• 1-2 years of experience in student affairs, education, or social work (graduate assistantships considered)
• Strong administrative, operations management, and interpersonal communication skills
• Proficiency with Microsoft Word, Adobe, Excel, and virtual meeting platforms like Zoom
• Ability to work with diverse populations and willingness to work non-standard hours, including evenings and weekends

Preferred Qualifications

• Master's degree in Student Personnel Services, Higher Education Administration, or Social Work
• Bilingual proficiency in English and Spanish
• Previous experience using Maxient and Colleague software

Benefits

• Comprehensive benefits package including health, dental, vision, and prescription insurance
• Employee tuition grant
• Paid time off and retirement plan contributions
• Employer-paid life insurance and long-term disability benefits
• Voluntary benefits including commuter benefits, FSA/HSA, and supplemental life insurance

About the Company

Fairleigh Dickinson University is a dedicated institution committed to providing high-quality education and supporting the holistic development of its students through comprehensive student affairs services.