Case Manager

Responsibilities

• Provide crisis intervention, information, referrals, and advocacy to families moving towards stability
• Ensure families understand and comply with program and hotel rules and mediate conflicts
• Connect families in the CUAV program with housing problem solving support and long-term housing options
• Maintain thorough client files and enter data accurately into Salesforce and funder databases
• Distribute meals to families daily at the hotels
• Respond to hotline calls from families in urgent need of housing

Requirements

• Experience working with people in crisis
• Understanding of issues facing homeless and low-income families
• Strong interpersonal and relationship-building skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to be on feet for significant portions of shifts and distribute meals
• Fluency in English

Preferred Qualifications

• Salesforce experience
• Spanish fluency

Benefits

• Salary range: $29 - $31 per hour
• 4 weeks of vacation in the first year, 5 weeks in the second
• Fully covered health, dental, and vision insurance for employees and dependent children
• Long term disability and life insurance
• 5% retirement contribution after one year of work
• Membership in OPEIU/Local 29 union

About the Company

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis, providing families with comprehensive support to ensure long-term success.