Case Manager

Responsibilities

• Provide information and referrals to faculty, staff, students, and affiliates regarding discrimination, harassment, sexual misconduct, and other prohibited conduct.
• Perform interviews to collect summaries of concerns and communicate possible courses of action and University resources.
• Advise community members on their rights under University policies.
• Meet with individuals to assess needs and develop comprehensive case management plans.
• Collaborate with University partners to arrange, implement, and monitor academic, workplace, and community accommodations.
• Document all case information, interim measures, referrals, and accommodations in the student database.
• Support the Administrative Resolution process, including issuing no-contact directives and implementing safety measures.

Requirements

• Bachelor's degree.
• Minimum of 4 years of related experience in behavioral intervention, counseling, or support services.
• Knowledge of the complexities surrounding protected class discrimination, sexual misconduct, and gender-related violence within a university or college setting.
• Strong analytical, organizational, and interpersonal skills.
• Excellent written communication skills with the ability to convey complex information clearly.
• Ability to exercise superior judgment and discretion.

Preferred Qualifications

• Advanced degree in higher education, student personnel administration, counseling, social work, psychology, or a related field.
• Knowledge of Title VI, VII, and/or Title IX regulations in a higher education setting.
• Experience working in a dynamic, fast-paced, and detail-oriented environment.
• Experience with alternative resolutions, including conducting mediations and facilitated conversations.

About the Company

Columbia University is a leading research institution located in New York City. The Office of the Provost manages several centralized offices, including Title IX, Gender-Based Misconduct, and the Office of Equal Opportunity and Affirmative Action, to ensure a safe and compliant environment for all faculty, staff, and students.