Case Management Team Leader

Responsibilities

• Supervise teams of staff providing eligibility determination, financial planning, and economic support services
• Monitor workflow for new applicants, family assistance cases, and safety net reopens
• Review case accuracy, timeliness of reports, and authorize benefits as required
• Manage teams responsible for interviewing applicants and assessing eligibility for public assistance, food stamps, and Medicaid
• Oversee staff managing housing needs for tenants at risk of homelessness
• Conduct regular reviews of outcome reports, audits, and client feedback to ensure performance standards
• Represent the Agency during fair hearings and prepare packets for resolution
• Prepare reports on key performance outcomes and implement corrective actions

Requirements

• High school diploma and three years of full-time experience in social/human services or related client services
• OR a baccalaureate degree plus 18 months of experience as a Benefits Opportunity Specialist
• OR a baccalaureate degree plus 18 months of experience in social/human services or related client services
• Must be permanent in the Associate Benefits Opportunity Specialist title

About the Company

The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential programs such as cash assistance, SNAP, and job training.