Case Management Supervisor

Responsibilities

• Supervise a team of BOS staff providing eligibility determination, financial planning, and employment monitoring
• Assign applications to staff and review recommendations for benefit sign-offs
• Oversee the application process for new applicants, Family Assistance cases, and Safety Net reopens
• Prepare daily, weekly, and monthly statistical reports and audits
• Provide case consultation and guidance on difficult cases
• Review employment eligibility decisions for compliance with Agency and New York State regulations
• Perform Mandatory Dispute Resolution functions
• Supervise staff handling homebound clients, walk-ins, and telephone inquiries
• Manage staff determining housing needs for tenants at risk of homelessness

Requirements

• High school diploma and three years of full-time experience in social/human services or related client/employment services
• OR a baccalaureate degree plus 18 months of experience as a Benefits Opportunity Specialist
• OR a baccalaureate degree plus 18 months of experience in social/human services
• Must be permanent in the Associate Benefits Opportunity Specialist or Benefits Opportunity Specialist title for at least one year

About the Company

The Department of Social Services (DSS) comprises the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS), dedicated to fighting poverty and addressing homelessness through essential benefits and innovative support strategies.