Case Management Supervisor

Responsibilities

• Supervise a team of BOS workers handling the application process for new applicants, closed cases, and one-shot deals
• Assign applications to staff and review recommendations for benefit sign-offs
• Oversee staff interviewing applicants for eligibility regarding food, non-food, SNAP, and Medicaid benefits
• Prepare daily, weekly, and monthly statistical reports and audits
• Provide case consultation and guidance on difficult case planning processes
• Review employment eligibility decisions for compliance with Agency and New York State regulations
• Perform Mandatory Dispute Resolution functions
• Supervise staff managing housing needs for tenants at risk of homelessness
• Conduct field visits as required

Requirements

• High school diploma and three years of full-time experience in social/human services or client services
• OR a baccalaureate degree plus 18 months of experience as a Benefits Opportunity Specialist
• OR a baccalaureate degree plus 18 months of experience in social/human services or client services
• Must be permanent in the Associate Benefits Opportunity Specialist or Benefits Opportunity Specialist title for at least one year

About the Company

The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential programs such as SNAP, childcare, and job training.