Case Development Paralegal

Responsibilities

• Conduct initial and follow-up client interviews to collect and verify essential case information.
• Maintain regular communication with clients to gather updates, documents, and missing information.
• Collect, review, and summarize key information related to liability, injuries, insurance, and incident details.
• Request and obtain relevant documents from clients, providers, insurers, and agencies.
• Advance cases through the firm’s early-stage workflow by completing required tasks promptly and accurately.
• Ensure all time-sensitive items, such as early notices and required forms, are completed within deadlines.
• Accurately enter and maintain case information in the firm's case management system.
• Serve as a compassionate and steady point of contact for clients during the early stages of their case.

Requirements

• Strong communication and interviewing skills.
• High attention to detail and accuracy.
• Ability to follow structured workflows, processes, and checklists.
• Excellent organizational and time-management abilities.
• Proficiency with technology and case management software.
• Ability to handle sensitive conversations with empathy and professionalism.
• Strong multitasking skills and the ability to manage a high volume of active cases.
• Exceptional analytical and problem-solving skills.

Preferred Qualifications

• Experience in personal injury, insurance, medical administration, customer service, or legal intake.
• Experience in a deadline-driven or professional services environment.
• Familiarity with case management systems such as Salesforce or Litify.
• Paralegal certificate or relevant coursework.

Benefits

• 401k with discretionary match up to 5%.
• Comprehensive healthcare including medical, dental, and vision with minimal monthly contributions.
• $1,000 Health Reimbursement Account (HRA) contribution for PPO enrollees.
• 15 days of PTO per year (increasing to 20 days after 3 years) plus 3 sick days and 10 paid holidays.
• Annual professional development allowance of up to $500.
• Performance-based annual discretionary bonus and peer-to-peer recognition program.
• Charitable donation program through the Chaffin Luhana Foundation.

About the Company

Chaffin Luhana LLP is a law firm dedicated to "Doing Good by Doing Right™." We focus on providing compassionate, high-quality legal support and driving excellence through innovation and authentic client care.