Case Admin

Responsibilities

• Perform document sorting, scanning, indexing, and storing in appropriate databases
• Link documents with appropriate cases and categorize them by leave type
• Review documents for accuracy and identify incorrect or unclear submissions
• Assist employees via calls and emails regarding document submission
• Address and respond to sensitive documentation on a priority basis
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain accurate and timely system records and documentation
• Partner with case managers and other internal or external departments as needed

Requirements

• Bachelor's degree or equivalent
• 1+ years of case management experience, or a Bachelor's degree in business, HR, or a related field
• Proficiency in MS-Office tools including Word, Excel, PowerPoint, and Visio

Preferred Qualifications

• 5+ years of experience with Microsoft Office products (Outlook, Word, Excel)
• Knowledge of employment law and HR policies and procedures
• Experience working within a global company with multi-country responsibilities
• Strong analytical skills, attention to detail, and effective communication abilities
• Experience prioritizing multiple assignments and meeting strict deadlines

About the Company

Amazon is working to be the most customer-centric company on earth. Our Disability Leave Services (DLS) team builds best-in-class professional services programs to deliver leave of absence, disability, and accommodation services to employees and candidates globally.