Carrier Relationship Director

Responsibilities

• Manage key insurer relationships within the GB Carrier Management team
• Support the delivery of broking strategy while acting in clients' best interests
• Build strong relationships across carrier organisations, understanding their structure, strategy, and underwriting appetite
• Deliver commitments under Carrier Services Agreements and coordinate with regional and global teams
• Act as the primary contact for assigned carriers and manage key stakeholder relationships
• Work with Analytics teams to provide performance insights and identify improvement opportunities
• Support the development, renewal, and growth of Carrier Services Agreements
• Proactively manage escalations, claims issues, and strategic placement changes
• Use MI and data insights to identify trends and drive continuous improvement

Requirements

• Proven experience managing broker or insurer relationships within a distribution, broking, or underwriting environment
• Strong relationship management skills with the ability to influence and collaborate effectively
• Good understanding of broking, underwriting, portfolios, facilities, and panels
• Excellent project management, organisational, communication, and presentation skills
• Analytical mindset with the ability to interpret data and identify trends
• CII or ACII qualification (or working towards)
• Strong written and spoken English fluency

Benefits

• 25 days of annual leave plus an extra WTW day
• Comprehensive health and wellbeing offering including private healthcare and life insurance
• Defined contribution pension scheme with matched contributions up to 10%
• Hybrid working options
• Employee assistance programme and a fully paid volunteer day
• Access to additional perks including electric vehicle schemes, cycle-to-work programmes, and dental/optical cover

About the Company

WTW is a leading global advisory, broking, and solutions company. We help clients manage risk and optimize their human capital through professional expertise and data-driven insights.