Care Pro Performance Partner

Responsibilities

• Own end-to-end performance management for a range of issues, including complex and escalated cases within a defined framework.
• Investigate performance events impacting client care and apply independent judgment to determine corrective actions such as coaching, warnings, or separation.
• Manage a high-volume caseload, including closing 90+ tickets and conducting 45+ outbound calls per week.
• Proactively monitor performance history to identify repeat behaviors, emerging trends, and early risk signals.
• Partner with Care Pro Relationship Managers to reinforce consistent feedback and lead calibration or training sessions.
• Ensure all performance actions are documented clearly and in compliance with company policies and employment regulations.

Requirements

• 5–7 years of professional experience.
• 2+ years of experience managing performance, employee relations, or HR operations within a high-volume distributed workforce.
• Strong investigative and documentation skills with high attention to detail.
• Ability to analyze performance data, identify trends, and translate insights into actionable recommendations.
• Exceptional communication skills, specifically the ability to deliver difficult feedback clearly and compassionately.
• Strong decision-making skills and comfort navigating ambiguity in complex performance scenarios.

Benefits

• Competitive base salary range of $71,100—$79,000 USD.
• Equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage, including zero-cost plans for employees.
• Fully employer-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Generous time off program, mental health benefits, and wellness programs.

About the Company

Honor Technology is changing the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Through our consumer care brand, Home Instead, we deliver millions of hours of personalized care annually, setting a new standard for aging in place through powerful technology and compassionate care.