Care Navigator

About the Company

Diana Health is a high-growth network of modern women's health practices on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.

Responsibilities

• Act as the first line of communication for new and prospective patients, nurturing leads via CRM
• Verify insurance benefits and help patients navigate coverage and payment plans
• Maintain proactive communication with obstetrics patients at key milestones throughout their care journey
• Support patients in developing care plans and connecting to community resources
• Provide additional outreach for patients with medical risks or social determinants of health (SDoH)
• Collect patient feedback to contribute to the continuous improvement of prenatal and postpartum care programs

Requirements

• Bachelor's degree
• 2+ years of experience in a customer-facing role, ideally in healthcare
• Knowledge of health insurance policies (copays, coinsurance, referrals, verifications)
• Excellent communication, interpersonal, and organizational skills
• Strong computer skills; familiarity with EMRs is preferred

Benefits

• Competitive compensation
• Health, dental, and vision insurance with HSA/FSA options
• 401(k) with employer match
• Paid Time Off and Paid Sick Time
• Paid Parental Leave