Care Manager

Responsibilities

• Manage a caseload of Medicaid members requiring intensive care coordination
• Conduct comprehensive assessments covering medical, behavioral health, and social needs
• Develop and maintain person-centered care and crisis plans
• Coordinate services including primary care, mental health, substance use, housing, and benefits
• Conduct regular field visits in homes, hospitals, shelters, and community settings
• Respond to real-time alerts such as hospitalizations, ED visits, and incarcerations
• Collaborate with interdisciplinary teams and external providers
• Document all member interactions accurately in the EHR
• Support chronic disease management, wellness education, and self-advocacy

Requirements

• Bilingual Spanish/English fluency is required
• Associate’s degree with 3+ years of relevant experience OR Bachelor’s degree in human services field with 1+ year of relevant experience
• Case management or care coordination experience preferred
• Proficiency with EHRs and Microsoft Office tools
• Willingness to travel throughout the community for field-based work
• Ability to work with high-acuity, complex populations

About the Company

CareCollab is a mission-driven care management agency that delivers intensive, person-centered care coordination for some of New York’s most complex and underserved populations. We work at the intersection of healthcare, housing, behavioral health, and social services to help members avoid hospitalization and improve health equity.