Care Expert - Customer Training

About the Company

voize builds AI companions that seamlessly take over digital workflows for frontline workers. Backed by a $50M Series A, our mission is to amplify the impact of healthcare professionals by giving them back time to focus on people rather than busywork.

Responsibilities

• Act as the embedded domain expert for 6–10 strategic care group accounts to drive rollout success and long-term adoption
• Run structured Pre-Rollout Analyses and System Reality Checks, mapping QM processes and EHR configurations
• Lead peer-level conversations with management on process design, documentation logic, and change management
• Conduct post-rollout reviews with customer leadership to track adoption and deliver actionable recommendations
• Translate cross-account patterns into structured insights for the Product team

Requirements

• Background as Pflegedienstleitung, QM-Beauftragte/r, or in a senior care quality/operations role
• Deep familiarity with QM processes, care documentation standards, and EHR systems (ideally Vivendi/Snap)
• Fluent German
• Structured diagnostic thinking skills
• Collaborative mindset for working with CSMs and Product teams

Benefits

• Stock options
• 30 vacation days plus birthday off
• Germany Transport Ticket
• Urban Sports Club membership
• Regular company off-sites
• Access to learning platforms (Blinkist, Audible)
• Flexible working hours and hybrid work setup