Care Coordinator

Responsibilities

• Manage client schedules and document pet interactions
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings
• Welcome pets and their parents, ensuring a smooth check-in process
• Handle calls, answer client inquiries, and resolve concerns professionally
• Process financial transactions accurately
• Maintain cleanliness standards and contribute to the upkeep of the environment
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities

Requirements

• Warm and friendly demeanor with a client-centric mindset
• Previous customer service experience
• Knowledge of basic animal behavior and a passion for pets
• Exceptional verbal and written communication skills
• Ability to multitask and remain calm under pressure
• Proficiency in technology, including phones, computers, and mobile devices
• Strength and stamina to interact with active pets of all sizes
• Fear Free and HABRI certification (or desire to become certified)

Preferred Qualifications

• Previous veterinary experience

Benefits

• Competitive pay and advancement opportunities
• Flexible scheduling and generous paid time off
• Team Pet Care Discounts
• Health, Dental, and Vision insurance
• 401K retirement savings

About the Company

Heart + Paw offers full-service veterinary centers that are reimagining pet care, providing state-of-the-art care including routine wellness, dental care, radiology, surgeries, grooming, and daycare using a low-stress approach.