Care Coordinator

Responsibilities

• Conduct thorough assessments of guest needs, strengths, and challenges to develop individualized care plans.
• Connect guests with essential resources including housing programs, mental health services, substance use treatment, and job training.
• Advocate for guests' rights and needs within the shelter and the broader community by coordinating with social service agencies and government entities.
• Provide immediate support and intervention during crisis situations, such as mental health crises or medical emergencies.
• Monitor guest progress, update care plans, and maintain accurate, up-to-date documentation in compliance with organizational policies.
• Collaborate with shelter staff and external service providers to ensure coordinated and holistic care.
• Provide follow-up support services for one month after guests are successfully transitioned into permanent housing.

Requirements

• High school diploma or equivalent required.
• Minimum of two years of care coordination or case management experience.
• Minimum of two years of paid experience supporting unhoused populations with multiple disabilities.
• Proficiency in Homeless Management Information System (HMIS).
• Proficiency in Microsoft Office, Google Suite, and Zoom.
• Demonstrated experience and cultural sensitivity in working with individuals facing substance use disorders or mental health challenges.

Preferred Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, or a related field.
• Strong knowledge of trauma-informed care, cultural competency, and client-centered approaches.

Benefits

• Affordable medical, dental, and vision insurance.
• Generous paid time off.
• Participation in pre-tax flexible spending accounts and a 403(b) retirement plan.
• Annual reimbursements for gym memberships, smoking cessation, or weight loss programs.
• Access to a wellness app, wellness coaches, and an Employee Assistance Program.

About the Company

Five Keys is a nonprofit organization that operates an extensive network of programs across California. Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on education, employment, recovery, family, and community.