Care Coordinator

Responsibilities

• Conduct thorough assessments of guest needs, strengths, and challenges to develop individualized care plans.
• Connect guests with essential resources including housing programs, mental health services, substance use treatment, and job training.
• Advocate for guests' rights and needs within the shelter and the broader community by coordinating with social service agencies and government entities.
• Provide immediate support and intervention during crisis situations, such as mental health crises or medical emergencies.
• Monitor guest progress, update care plans, and maintain accurate, up-to-date documentation in compliance with organizational policies.
• Collaborate with case managers, shelter staff, and external providers to ensure holistic and coordinated care.
• Provide follow-up support services for one month after guests are successfully transitioned into permanent housing.

Requirements

• Bachelor's degree in Social Work, Psychology, Counseling, or a related field (or an equivalent combination of education and experience).
• Minimum of two years of care coordination or case management experience.
• Minimum of two years of paid experience supporting unhoused populations with multiple disabilities.
• Proficiency in HMIS, Zoom, Microsoft Office, and Google Suite.
• Ability to travel to multiple sites within San Francisco County.
• Demonstrated experience and cultural sensitivity working with individuals facing substance use disorders or mental health challenges.

Benefits

• Affordable medical, dental, and vision insurance.
• Generous paid time off.
• Participation in pre-tax flexible spending accounts and a 403(b) retirement plan.
• Annual reimbursements for gym memberships, smoking cessation, or weight loss programs.
• Access to a wellness app, wellness coaches, and an Employee Assistance Program.

About the Company

Five Keys is a nonprofit organization that operates an extensive network of programs across California. Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives by focusing on education, employment, recovery, family, and community. Our Housing Services aim to provide a warm, thriving community of support tailored to the unique needs of unhoused individuals.