Care Coordinator

About the Company

The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families.

Responsibilities

• Serve as the primary point of contact for member scheduling and administrative needs
• Support physicians and specialists and manage coordination of their respective panels
• Collaborate with Hospitality, Membership, and Clinical Operations teams to ensure integrated care
• Provide high-level administrative support including managing physician calendars and arranging calls
• Assist the clinical team in maintaining and updating backend administrative systems
• Procure medical records and follow-up notes from external practices
• Utilize EMR and other databases to maintain records with high confidentiality
• Ensure the clinical team remains organized and on-schedule through proactive communication
• Assist with after-hour and weekend coverage as needed

Requirements

• Bachelor’s degree
• 5+ years customer service experience in a clinical, hospitality, or membership role
• Effective and professional business communication via email and phone
• Ability to work in a fast-moving and dynamic environment

Preferred Qualifications

• Healthcare experience
• Experience in Health Information Management/EMR processes
• Knowledge of HIPAA Privacy & Security
• Experience in Zendesk, Spruce, and/or Slack

Benefits

• Excellent health and wellness benefits, 100% paid by Atria
• Flexible Time Off
• 401k contributions and 4% match after 6 months
• Continuing medical education programs
• Fitness Perks including Wellhub +
• Opportunity to give back to underserved communities