Captain

Responsibilities

• Supervise and support the service team to ensure smooth operations and consistent service quality
• Provide friendly, attentive, and professional table service when required
• Guide guests on food and beverage selections to enhance their overall experience
• Coordinate closely with the outlet team and kitchen staff to ensure timely service and guest satisfaction
• Monitor the cleanliness, setup, and ambiance of the outlet
• Address guest requests, resolve concerns, and handle escalated issues promptly
• Train, coach, and motivate service staff to uphold service standards
• Ensure adherence to hygiene, safety, and hotel/service guidelines at all times
• Assist with inventory, stock control, and daily operational reports as needed

Requirements

• Minimum 2-3 years of experience in a similar role within a restaurant, bar, or hospitality environment
• Previous experience in a 4-star or 5-star hotel preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving abilities
• Good knowledge of food and beverage operations and service standards
• Experience in staff scheduling, training, and performance management
• Familiarity with POS systems and restaurant operational procedures
• Ability to work under pressure in a fast-paced environment

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.