Captain - Lobby Lounge

Responsibilities

• Maintain LQA service standards for the outlet
• Serve and clear food and beverage items professionally using appropriate service ware
• Utilize POS systems to ring up sales, print checks, and complete cash-out procedures
• Prepare and operate coffee machines for specialty coffees and teas
• Prepare and serve non-alcoholic and alcoholic beverages
• Ascertain guest satisfaction and handle any issues, reporting to the Supervisor/Manager
• Maintain a clean, neat, and orderly restaurant environment
• Assist in training colleagues and acting as a role model for service excellence
• Conduct equipment and beverage inventories
• Support management in supervising operations to maintain service standards

Requirements

• Minimum 2 years of hotel experience
• At least 1 year in a 5-star luxury operation environment
• Excellent reading, writing, and oral proficiency in English
• Strong communication and multitasking skills
• Extensive wine and cuisine knowledge
• Proficiency with Micros and Opera systems
• Ability to maintain 5-star service standards

Benefits

• Complimentary upgrades and extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts

About the Company

Raffles Hotels & Resorts is a legendary brand, steeped in history and loved by generations. Raffles Dubai offers 5-star luxury with impeccable service and sophisticated Asian style in the heart of the city.