Campus Services Coordinator

Responsibilities

• Support daily operations of auxiliary and campus services, including the bookstore, mail, shuttle, vending, and laundry programs.
• Act as a primary liaison for campus departments to resolve service issues and requests.
• Monitor vendor service levels, track contract compliance, and maintain updated documentation.
• Respond to inquiries from faculty, staff, and students regarding campus services.
• Collect and track vendor performance data, usage metrics, and service logs to assist with reporting.
• Assist with procurement activities, including gathering requirements for proposals and coordinating vendor meetings.
• Manage social media content and support community engagement initiatives to communicate service updates.
• Identify service inefficiencies and suggest process improvements to enhance the customer experience.

Requirements

• Bachelor's degree plus 1+ year of relevant experience OR high school diploma plus 3+ years of relevant experience.
• Experience in customer service, operations, administration, or campus services.
• Strong communication, organization, and time-management skills.
• Ability to multitask effectively in a fast-paced environment.
• Basic understanding of vendor management and service delivery.
• Ability to lift up to 25 lbs and use stairs frequently for building access.

Preferred Qualifications

• Experience in higher education, auxiliary services, or facilities-related support.
• Intermediate proficiency in Microsoft Office Suite.
• Experience using social media platforms and Canva for content creation.
• Experience supporting cross-functional teams.

About the Company

Bentley University is dedicated to educating creative, ethical, and socially responsible students who become global organizational leaders. We foster a diverse and inclusive community that values the exchange of ideas and promotes innovation through a wide range of perspectives.