Campus Card Coordinator

Responsibilities

• Manage day-to-day operations of the Campus Card Office, including maintaining supply levels across campuses
• Hire, train, schedule, and supervise student employees
• Provide prompt and courteous customer service to patrons in person, via writing, and by telephone
• Perform maintenance on Campus Card equipment located throughout the university
• Securely withdraw and deposit funds from campus transaction machines
• Resolve inquiries and discrepancies by determining appropriate corrective actions within established guidelines
• Maintain the office website and update distributed publications
• Ensure the strict confidentiality of all student and employee records

Requirements

• College degree
• At least one year of customer service experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Basic math skills and ability to handle financial transactions
• Demonstrated ability to prioritize multiple tasks and manage difficult customer situations calmly

Preferred Qualifications

• Experience with cash handling
• Experience with CS Gold or CBORD software
• Experience with PeopleSoft software

About the Company

Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola provides students a transformative, globally connected learning experience across its Chicago-area campuses.