Call Taker

Responsibilities

• Handle phone calls and emails from Canadian customers to provide product information and solutions
• Register products and create service or parts orders using CRM and SAP
• Provide technical support to resolve issues during the call to minimize unnecessary technician visits
• Manage escalations for difficult customers or out-of-service area cases to ensure satisfaction
• Follow up on repairs and keep customers, distributors, and sales managers informed of status

Requirements

• Bachelor's degree in Administration, Industrial Relations, Communication, or related field
• 2 years of experience in Customer Service, Sales Support, or Logistics
• 100% fluency in English
• Proficiency in Microsoft Office and general computer use
• Experience in customer service or manufacturing sectors

About the Company

Mabe is a Mexican multinational company dedicated to providing practical solutions for home well-being, specializing in the design, manufacture, and commercialization of high-quality appliances. With over 65 years of history, it is a leader in the white goods market in America, with a presence in more than 70 countries.