Call Routing & Buyer Operations Specialist

Responsibilities

• Configure and manage call routing in Ringba and CallGrid, including ring trees, ping targets, and RTB settings
• Set up new ping targets and buyer integrations for real-time call bidding
• Run call flow tests to confirm routing configurations are working correctly
• Investigate and resolve ping failures across active buyer connections
• Act as the first point of contact for buyer troubleshooting, diagnosing and resolving issues as they come up
• Manage day-to-day buyer communications
• Investigate billing and reconciliation discrepancies at the request of the accounting team

Requirements

• Working knowledge of Ringba and CallGrid
• Hands-on experience configuring call routing infrastructure: ring trees, ping targets, RTB, and concurrent call management
• Ability to diagnose and troubleshoot call flow issues independently
• Strong communication skills for managing buyer relationships and industry contacts
• Comfort navigating technical platforms and resolving issues under time pressure

Preferred Qualifications

• Experience in a call-based lead generation or performance marketing environment
• Existing relationships in the inbound call space
• Familiarity with real-time bidding for inbound calls

Benefits

• Remote working for a US-based company
• Exposure to new technology and industry trends
• Competitive salary

About the Company

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.