Call Centre Agent (Senior Associate) - Insurance Night Shift

Responsibilities

• Deliver outstanding customer service by assisting with insurance-related queries, including new business, renewals, and policy amendments
• Manage and resolve policy cancellations, reinstatements, and service-related concerns
• Provide proactive support to customers and agents using various online billing systems and agency portals
• De-escalate concerns and resolve conflicts to build strong, lasting relationships
• Identify and act on new business opportunities to support company growth
• Accurately track and document all customer interactions to ensure seamless service delivery

Requirements

• Grade 12 / Matric certificate
• At least 1 year of experience in a contact centre or customer service environment
• Strong command of written and spoken English
• Clear credit and criminal record
• Ability to work a dynamic 24/7 schedule, including night shifts and public holidays

Preferred Qualifications

• Previous experience within the insurance industry
• International contact centre experience

Benefits

• Career growth opportunities and professional development
• Training and development support
• Exposure to international clients and advanced systems
• Fast-paced and collaborative team culture

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation. We serve more than 700 clients across 10 industries, including Banking, Financial Services, Healthcare, Insurance, and Travel. With over 66,000 employees globally, WNS combines deep domain excellence with AI-powered platforms to deliver sustainable outcomes and meaningful impact for businesses worldwide.