Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)

Responsibilities

• Convert inbound enquiries into bookings and maximize revenue through proactive selling
• Generate sales opportunities and build relationships with corporate clients, travel agents, and tour operators
• Respond to sales enquiries, prepare quotations, and close sales to meet occupancy targets
• Promote room upgrades, packages, and value-added services to increase booking value
• Maintain accurate client records and sales activities within the CRM system
• Provide professional and memorable customer experiences to ensure a seamless guest journey

Requirements

• Proven sales experience with a track record of meeting or exceeding targets
• At least 6 months of experience in a call centre, hospitality, reservations, or telesales environment
• Strong negotiation, influencing, and closing abilities
• Excellent verbal communication and relationship-building skills
• Strong computer literacy and administrative skills
• Grade 12 / Matric certificate
• Fluent command of written and spoken English
• Clear credit and criminal record
• Ability to work night shifts on a rotational basis (Monday to Sunday)

Benefits

• Great commission structure linked to performance
• Career growth and advancement opportunities
• Fun, energetic, and supportive team environment
• A culture that celebrates success

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation. We serve more than 700 clients across 10 industries, including Travel and Hospitality, by combining deep domain excellence with AI-powered platforms and analytics to deliver sustainable business outcomes.