Call Centre Agent

Responsibilities

• Book vehicle services and repairs using the BSI system to ensure maximum workshop capacity
• Communicate with customers professionally via telephone following prescribed scripts
• Verify vehicle and customer data including VIN and contact details through manufacturer systems
• Manage recall campaigns and ensure all related documentation is uploaded to job cards
• Execute no-show processes and reschedule absent customers
• Follow up with customers regarding ordered parts and service experience via CRM
• Achieve daily and monthly targets for service bookings and conversion rates

Requirements

• Proven ability to learn proprietary systems like BSI and manufacturer software
• Experience in a high-volume call centre, service booking, or administrative role
• Exceptional verbal and written communication skills
• Strong attention to detail for data capture and process execution
• Ability to work effectively under pressure
• Willingness to work overtime and month-end as required

Preferred Qualifications

• Previous experience with manufacturer systems (e.g., Ford SA) or dealership management systems
• Familiarity with tracking and achieving KPIs and conversion targets

About the Company

MSX International provides specialized business process outsourcing and management services to the automotive industry.