Call Centre Agent

Responsibilities

• Handle inbound and outbound customer contacts via hotline, email, and chat
• Manage customer requests in a timely, professional, and honest manner to ensure satisfaction
• Build positive rapport with customers across various communication channels
• Follow Contact Centre quality standards, scripts, and procedures
• Maintain compliance with attendance rules, schedules, and daily targets
• Support colleagues in completing pending tasks and participate in training sessions
• Adhere to shifts including nights, weekends, public holidays, and overtime as required

Requirements

• Fluency in both English and Arabic (writing, speaking, and conversing)
• Demonstrated customer service communication skills
• Ability to handle high call volumes and work effectively under pressure
• Strong multi-tasking skills and the ability to adapt to change
• 1–4 years of experience in a customer service-related industry (Fresh graduates are welcome to apply)
• Self-motivated, energetic, and a strong team player

About the Company

Alshaya Group is one of the world’s leading brand franchise operators, managing a diverse portfolio of iconic brands across multiple markets.