Call Center Technical Support/Monitoring

Responsibilities

• Respond to phone calls from OASA staff and provide level 1 support, updates, and instructions on equipment use
• Monitor equipment through specialized supervisory and management tools
• Manage fault resolution via remote equipment management systems
• Record faults in the fault reporting program
• Evaluate recorded faults and escalate them to level 2 and 3 for resolution
• Support the uninterrupted operation of the Electronic Ticketing system

Requirements

• Degree in IT, Telecommunications & Networks, Electronics, or Automation Engineering
• Ability to analyze technical problems and provide support for electronic and electrical equipment
• At least 2 years of experience in a customer technical support department
• Excellent knowledge of MS Office applications
• Good knowledge of English (written and spoken)
• Experience in an IT department is preferred
• Knowledge of Jira ticketing is an advantage
• Ability to work in shifts (morning - afternoon - night) on a 24/7 rotating schedule

Benefits

• Career growth and development opportunities within a strong group of companies
• Participation in a Group Private Life & Health Insurance Program

About the Company

GEK TERNA GROUP is a leading multi-sector group of companies.