Call Center Talent Management Group Staff

Responsibilities

• Aggregate and analyze various response data and performance metrics related to call center operations
• Lead the automation and efficiency of data collection processes using Office tools such as Excel VBA, Access, and Power BI
• Build automated programs using Excel functions and macros to replace manual data entry
• Integrate CSV data exported from various internal systems
• Simplify data processing workflows and establish robust data management structures to improve decision-making speed

Requirements

• Advanced PC skills including Excel (VBA/Macros), Access, Power BI, Word, and PowerPoint
• Experience in data analysis and process automation
• Professional business telephone communication skills
• Ability to work proactively with stakeholders and collaborate effectively with team members
• Strong attention to detail and commitment to numerical accuracy

Preferred Qualifications

• Experience working in a financial institution or the life insurance industry

About the Company

AXA Life Insurance is a member company of AXA, established in 1994. Leveraging global expertise, we provide a wide range of products including death benefits, medical and cancer coverage, pensions, and asset formation to millions of customers.