Call Center Supervisor HotelDO

Responsibilities

• Supervise call center operations for the HotelDO business line
• Manage agency services, reservations, and flight-related inquiries
• Lead and support a team of professionals to ensure high-quality service delivery
• Oversee reservation processes and ensure operational excellence

Requirements

• Degree in Tourism or a related field
• Proven experience in a supervisory role within a call center environment
• Proficiency in SABRE, AMADEUS, or similar GDS consoles
• Experience managing agency relations and complex reservations
• Full availability to work flexible schedules

Benefits

• Opportunity to work for an industry leader in travel technology
• Join a passionate team of professionals dedicated to innovation
• Professional development in a competitive and challenging global environment
• Inclusive work culture focused on meritocracy and equal opportunity

About the Company

Despegar is the leading travel platform in Latin America. We are a group of professionals dedicated to creating the best travel experiences to enrich people's lives. We use technology to solve complex problems and develop innovative solutions, staying at the forefront of the travel industry.