Call Center Supervisor HotelDO

Responsibilities

• Supervise call center operations for the HotelDO business line.
• Manage agency relations and ensure high-quality service delivery.
• Oversee reservations and flight booking processes.
• Lead and support the team to resolve complex travel-related issues.
• Ensure efficient use of GDS tools to maintain operational excellence.

Requirements

• Degree in Tourism or a related field.
• Proven experience in a supervisory role within a call center or travel environment.
• Extensive experience in agency management, reservations, and flight handling.
• Proficiency in SABRE and/or AMADEUS (GDS consoles).
• Full availability to work flexible schedules.

Benefits

• Opportunity to work for an industry leader and expert in the travel sector.
• Join a passionate team of professionals working at the intersection of travel and technology.
• Access to a competitive and challenging professional environment.
• Career development opportunities within a large-scale international company.

About the Company

Despegar is the leading travel platform in Latin America. We are a group of professionals dedicated to creating the best experiences to enrich people's lives through travel. We use technology to solve complex problems and innovate within the travel industry, fostering an inclusive environment where meritocracy and diversity are core values.