Call Center Supervisor

Responsibilities

• Monitor team performance and ensure all KPI targets are achieved
• Drive subscription growth and sales performance across all communication channels
• Manage daily inbound and outbound chat and telesales operations
• Conduct regular call and chat audits to ensure quality and compliance
• Provide continuous coaching, feedback, and training to improve agent performance
• Prepare and analyze performance reports and operational insights
• Handle customer escalations to maintain high satisfaction levels
• Manage team shifts, attendance, and workforce coverage
• Collaborate with cross-functional teams to improve operational processes

Requirements

• Minimum 2 years of supervisory experience in a call center environment
• Proven experience managing sales teams and monitoring performance
• Strong experience in QA monitoring and auditing
• Demonstrated expertise in KPI tracking and performance management
• Excellent communication, presentation, coaching, and training skills
• Proficiency in Microsoft Office
• Familiarity with AI tools and their application in improving productivity
• Ability to work on a shift basis

About the Company

Altibbi is a leading digital health platform dedicated to providing accessible and high-quality medical services through technology.