Call Center Specialist

Responsibilities

• Serve as the primary point of contact for incoming patient calls
• Schedule patient appointments, diagnostic testing, and follow-up visits
• Manage patient eligibility, check-in, and check-out processes
• Verify insurance coverage and collect co-pays
• Submit and track prior authorizations
• Maintain accurate patient records in the EHR system in compliance with HIPAA
• Coordinate with clinical and administrative teams to support patient flow
• Provide cross-coverage support as a Patient Services Representative at clinic sites as needed

Requirements

• High school diploma or equivalent
• Minimum 1 year of customer service experience
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment

Preferred Qualifications

• Healthcare or medical office experience
• Experience with scheduling systems and EHR (ModMed preferred)
• Experience handling multi-line call systems
• Knowledge of insurance verification and prior authorization processes
• Medical Assistant Certification or experience

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer matching
• Professional development opportunities
• Paid time off (PTO), sick time, and floating holidays

About the Company

Modena Health and Modena Allergy & Asthma are leading medical practices specializing in allergy, asthma, and immunology care. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care through innovative solutions.