Call Center Specialist

Responsibilities

• Process inbound and outbound calls with a high standard of professionalism
• Secure travel reservations and accommodations in accordance with client travel policies
• Accurately enter and manage client information within reservation systems and proprietary software
• Troubleshoot and resolve client and hotel issues regarding extensions, early departures, or reservation changes
• Communicate effectively with clients and internal departments to meet established service levels
• Collaborate with Account Management and Hotel Network Management teams to identify optimal hotel options
• Manage call time efficiently to maximize availability and responsiveness

Requirements

• High School Diploma or GED
• Ability to navigate multiple PC and web-based applications, including Microsoft Office
• Extremely detail-oriented with strong accuracy in data entry
• Excellent written and oral communication skills
• Ability to work in a fast-paced, changing environment
• Must be available for flexible scheduling

Preferred Qualifications

• 1 year of call center or data entry experience
• Previous experience in the hospitality industry

Benefits

• Medical, Dental, and Vision benefits available starting the first month after hire
• Automatic enrollment into the company 401k plan (subject to eligibility)
• Robust PTO offerings including vacation, sick, personal, and volunteer time
• Virtual fitness classes offered company-wide
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Fun company culture with contests and prizes

About the Company

Corpay is a global leader in business payments, providing innovative solutions to help companies manage their expenses and optimize their financial operations. Our Lodging division focuses on delivering exceptional travel management and reservation services to our diverse client base.