Call Center Representative

Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Requirements

• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Bilingual speakers preferred