Call Center Representative

Responsibilities

• Serve patients by greeting them on the telephone, scheduling appointments, and maintaining records
• Act as the first touchpoint between the patient and the practice
• Perform registration for new patients and update information for established patients
• Manage high volume of inbound and outbound calls
• Resolve customer needs and handle upset or dissatisfied patients effectively
• Optimize provider time and treatment room utilization through efficient scheduling
• Respond to incoming Portal messages via Athena EMR system
• Process incoming referrals and perform outreach calls for appointments

Requirements

• High school diploma or GED required
• Minimum two years of experience in a medical or clinical office customer support role
• Experience with EMR and scheduling systems such as Athena, Greenway, or Phreesia
• Strong verbal communication and active listening skills
• Ability to multitask and manage time effectively
• Ability to travel occasionally during the work week

Benefits

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Savings Account (FSA) options
• 401k Retirement Plan with company match after one year
• Life and Disability Insurances
• Paid holidays and PTO

About the Company

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice that has served women in the Washington, DC metropolitan area for over forty years. Partnered with Advantia Health, the practice focuses on providing high-quality reproductive, prenatal, and preventative care.