Call Center Representative

Responsibilities

• Contact warm leads via phone to discuss window and door solutions
• Communicate product and service benefits to potential customers
• Schedule appointments for the sales team to ensure smooth handoffs
• Maintain professionalism and enthusiasm during customer interactions
• Track interactions and maintain accurate records in the CRM system
• Meet and exceed individual and team appointment-setting goals

Requirements

• Previous experience in inside sales, call center, or customer service preferred
• Excellent verbal and written communication skills
• Strong phone etiquette and ability to engage customers
• Motivated, goal-oriented, and comfortable in fast-paced environments
• Ability to learn new systems and processes quickly
• Experience with CRM software is a plus

Benefits

• Competitive base salary with performance-based incentives
• Comprehensive training
• 401(k)
• Dental, health, and vision insurance
• Paid time off
• Bonus opportunities